Terms and Conditions of Service
Welcome to Crafted Home. These Terms and Conditions govern your use of our website and the professional house cleaning services ("Services") we provide. By accessing our online platform, browsing our website, or scheduling any of our Services, you agree to be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By utilizing our site or engaging our Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or Services.
2. Services Provided
Crafted Home offers a comprehensive range of professional cleaning services, including but not limited to:
- Deep cleaning
- Regular maintenance cleaning
- Move-in/move-out cleaning
- Post-renovation cleaning
- Commercial cleaning for small offices
- Eco-friendly cleaning options
- Specialized floor care
- Window cleaning
- Upholstery cleaning
The precise scope of Services will be detailed in your booking confirmation or agreement.
3. Booking and Cancellations
All bookings for our Services are subject to availability and confirmation.
- Cancellation Policy: Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled service time. Cancellations made less than 24 hours in advance may incur a cancellation fee.
- Access to Property: It is your responsibility to ensure that our cleaning professionals have safe and unobstructed access to the property at the scheduled time. Failure to provide access may result in cancellation fees.
4. Pricing and Payments
Our pricing for Services is outlined on our website or provided during the booking process. All prices are quoted in Singapore Dollars (SGD) unless otherwise stated.
- Payment Terms: Payment for Services is due upon completion of the service, unless otherwise agreed upon in writing.
- Late Payments: Crafted Home reserves the right to charge interest on overdue amounts at a rate that complies with local regulations.
5. Client Responsibilities
To ensure the best possible service, you agree to:
- Provide a safe working environment for our cleaning professionals.
- Secure or remove any fragile, valuable, or sentimental items.
- Disclose any known hazards or specific requirements related to your property.
- Provide accurate information regarding the scope and nature of the cleaning required.
6. Limitation of Liability
Crafted Home endeavors to provide high-quality cleaning services. However, we shall not be liable for any loss, damage, or injury arising from the use of our Services, except where such liability cannot be excluded by law. Our liability for any claims related to our Services is limited to the amount paid for the specific service in question. We are not responsible for damage to items that are not adequately secured or for pre-existing damage.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Crafted Home or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written consent.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from these Terms and Conditions or your use of our Services will be subject to the exclusive jurisdiction of the courts of Singapore.
9. Changes to Terms and Conditions
Crafted Home reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our website or Services after such modifications constitutes your acceptance of the new Terms.
10. Contact Information
If you have any questions or concerns regarding these Terms and Conditions or our Services, please contact us at:
Crafted Home
890 River Valley Road, #09-01 Regent Park,
Singapore, 248744, Singapore