Privacy Policy for Crafted Home
Crafted Home ("we", "our", or "us") is committed to protecting the privacy of our clients and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our site or use our professional house cleaning services. By accessing or using our services, you signify your agreement to this Privacy Policy.
Information We Collect
We collect various types of information to provide and improve our services.
- Personal Data You Provide: When you express an interest in obtaining information about our services, participate in activities on our site, or otherwise contact us, we collect personal data you voluntarily provide. This may include your name, address, contact numbers, email address, and service preferences (e.g., type of cleaning, frequency, specific needs for deep cleaning, move-in/move-out cleaning, post-renovation cleaning, commercial cleaning, eco-friendly options, specialized floor care, window cleaning, upholstery cleaning).
- Usage Data: We may collect information about how our online platform is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This helps us understand user behavior and improve the functionality of our site.
- Location Data: When you use certain features of our services that require location information, we may collect and process information about your actual location. This can include precise location data obtained through GPS, IP address, and other technologies.
How We Use Your Information
We use the collected information for various purposes, including:
- To provide and maintain our professional house cleaning services.
- To deliver our wide array of services including deep cleaning, regular maintenance, move-in/move-out cleaning, commercial cleaning for small offices, and specialized services.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer support and respond to your inquiries.
- To gather analysis or valuable information so that we can improve our service offerings.
- To monitor the usage of our online platform.
- To detect, prevent, and address technical issues.
- To send you relevant communications, appointment reminders, and promotional offers for our services, where you have consented.
Disclosure of Your Information
We may disclose your personal information in the following situations:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing our cleaning services (e.g., scheduling software, payment processors). These parties are obligated to keep your information confidential.
- Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
Data Security
The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Your Data Protection Rights (GDPR Compliant)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Crafted Home
890 River Valley Road, #09-01 Regent Park, Singapore, Singapore, 248744